UG888 Frequently Asked Questions

Yes. UG888 strictly enforces the Philippine legal gambling age requirement. You must be 21 years old or above to register and play on the platform. This applies to all games including live casino, jackpots, and card games. UG888 reserves the right to request age verification documents at any time and to suspend accounts that do not meet this requirement.

No. Each player is allowed only one UG888 account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any balances or bonuses. If you've forgotten your login details, use the account recovery option on the Login page or contact Support.

Go to the Login page and click the "Forgot Password" link. Enter the email address or mobile number linked to your account and follow the instructions sent to you. If you're having trouble accessing your registered email or phone number, reach out to our Support team directly and they'll walk you through the account recovery process.

You can update most account details — like your mobile number or email address — through your account settings once logged in. For changes to sensitive information such as your registered name or date of birth, you'll need to contact our Support team and provide valid identification. This is to protect your account from unauthorized changes.

UG888 supports a wide range of Philippine payment methods for deposits, including GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (PHP). We regularly review and expand our payment options, so check the deposit page in your account for the most up-to-date list of available methods.

Most deposits via GCash and PayMaya are credited to your UG888 account almost instantly — usually within a few seconds to a couple of minutes. Bank transfers via BPI, BDO, or Metrobank may take slightly longer depending on the bank's processing time, typically within 15 to 30 minutes during business hours. If your deposit hasn't reflected after an hour, contact Support with your transaction reference number.

Yes, UG888 has a minimum deposit amount to keep transactions manageable and secure. The exact minimum varies by payment method and may be updated from time to time. You'll see the current minimum displayed clearly on the deposit page inside your account before you confirm any transaction. There are no hidden fees charged by UG888 on standard deposits.

First, check that your GCash or bank account has sufficient funds and that you entered the correct details. If the transaction was deducted from your payment source but hasn't appeared in your UG888 balance, do not attempt the deposit again immediately. Instead, take a screenshot of the transaction confirmation from your payment app and send it to our Support team. We'll investigate and resolve it as quickly as possible.

Log in to your UG888 account, go to the withdrawal section, select your preferred payment method, enter the amount you wish to withdraw, and confirm the request. Withdrawals are sent to the same payment method you used for your deposit whenever possible. Make sure your account details are verified before submitting a withdrawal request to avoid delays.

UG888 processes withdrawal requests promptly. GCash and PayMaya withdrawals are typically completed within a few hours. Bank transfers to BPI, BDO, or Metrobank may take up to one business day depending on the receiving bank's processing schedule. Withdrawal requests submitted during weekends or Philippine public holidays may experience slight delays. You'll receive a notification once your withdrawal has been processed.

Withdrawals may be placed on hold for a few reasons: your account verification may be incomplete, there may be an active bonus with wagering requirements still attached to your balance, or our security team may be conducting a routine review. If your withdrawal has been pending for longer than expected, contact Support with your withdrawal reference number and we'll look into it right away.

UG888 offers six main game categories: WM Live (live dealer casino), Jackpot (progressive prize games), Wheel (spin-and-win), Pearls of Bingo (online bingo), Circle (exclusive prediction game), and Teen Patti 20-20 (fast-format card game). Visit the Game page for a full overview of everything available on the platform.

Yes. UG888's live casino games — particularly WM Live — are streamed from certified professional studios with real dealers and physical equipment. There is no computer-generated outcome in live games; what you see on screen is exactly what happens in real time. Game results are transparent and verifiable. UG888 is committed to providing a fair and trustworthy gaming environment for all Filipino players.

Some UG888 game categories offer a demo or practice mode that lets you get familiar with the rules and mechanics before wagering real PHP. Live casino games like WM Live require a funded account to participate since they involve real dealers and real-time play. Check the individual game page or your account dashboard to see which titles have a free-play option available.

The Jackpot game on UG888 features progressive prize pools that grow with every bet placed across the platform. This means the jackpot amount increases continuously until a player wins it. Jackpot games are open to all registered UG888 players and offer some of the largest potential payouts on the platform. Visit the Jackpot page for current prize pool amounts and game rules.

UG888 offers a welcome bonus for new players on their first deposit. The exact bonus amount and terms are displayed on the Register page and in your account dashboard after signing up. Welcome bonuses are subject to wagering requirements — meaning you'll need to play through the bonus amount a certain number of times before it can be withdrawn as cash. Always read the bonus terms before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet the bonus amount before you can withdraw it. For example, a ₱500 bonus with a 10x wagering requirement means you need to place a total of ₱5,000 in bets before the bonus converts to withdrawable cash. Wagering requirements are standard practice across online casinos and are clearly stated in each bonus's terms and conditions on UG888.

Yes. UG888 regularly runs promotions for active players including reload bonuses, cashback offers, and app-exclusive deals. Promotions are updated frequently, so it's worth checking your account dashboard and the promotions section regularly. Players who use the UG888 mobile app often get early access to limited-time offers. Download the app from the App page to stay updated.

Visit the App page on the UG888 website for download instructions. The app is available for both Android and iOS devices. Since the UG888 app may not be listed on the Google Play Store or Apple App Store due to gambling content policies, you may need to download the APK directly from our site. Full installation instructions are provided on the App page, including how to enable installation from unknown sources on Android.

Yes, the UG888 app is completely free to download and install. There are no subscription fees or download charges. The app is a lightweight install — optimized for Philippine mobile networks — so it won't take up much storage space on your device. All the same games, deposit options, and account features available on the desktop site are accessible through the app.

First, check your internet connection — a stable mobile data or Wi-Fi connection is needed for live games. Try closing and reopening the app. If the issue persists, clear the app's cache in your phone settings, then relaunch. If you're still experiencing problems, uninstall and reinstall the latest version of the app from the App page. For persistent technical issues, contact our Support team with your device model and a description of the problem.

Yes. UG888 uses SSL (Secure Socket Layer) encryption across all pages and transactions to protect your data in transit. Your personal information is stored securely and is never sold to third parties. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

If you suspect unauthorized access to your account, change your password immediately via the Login page using the "Forgot Password" option. Then contact our Support team right away so we can review your account activity, temporarily lock the account if necessary, and help you secure it. Never share your UG888 password or OTP codes with anyone — our staff will never ask for these.

UG888 does not sell your personal data to third parties. We may share limited information with trusted service providers who assist in operating the platform (such as payment processors) under strict confidentiality agreements. We may also disclose information when required by Philippine law or regulatory authorities. Full details are available in our Privacy Policy.

UG888 provides several tools to help players stay in control of their gaming activity, including deposit limits, session time reminders, and self-exclusion options. If you feel your gambling is becoming a problem, you can request a temporary or permanent self-exclusion through our Support team. We take responsible gaming seriously and encourage all players to use these tools proactively. Visit our Responsible Gaming page for more information.

To request self-exclusion, contact our Support team and specify whether you want a temporary break (e.g., 30, 60, or 90 days) or a permanent exclusion. Once self-exclusion is activated, you will not be able to log in or place bets for the duration of the exclusion period. We will also stop sending you promotional communications during this time. Self-exclusion is a serious commitment and we honor all requests promptly.

If you or someone you know is struggling with problem gambling, please seek help immediately. PAGCOR (Philippine Amusement and Gaming Corporation) provides responsible gaming resources and support for Filipino players. You can also reach out to local mental health and counseling services. UG888 is committed to promoting safe and responsible play — visit our Responsible Gaming page for guidance, self-assessment tools, and further resources.